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2019 Transition Management Survey

Art by Nan Lee

Past Surveys

Transition Manager League Tables


Number of Regions Qualified and Responses
(USA Providers)

Qualified providers Number of responses
Abel Noser 11
BlackRock 15
BTIG 11
Citi 12
Fidelity 11
Macquarie 12
Northern Trust 14
State Street 17
All Respondents 99

Percentage of “Extremely Satisfied” Clients
(USA Providers)

Rank “Extremely Satisfied”
1 BTIG 100.0%
2 Fidelity 90.9%
3 Abel Noser 90.0%
4 Citi 75.0%
5 BlackRock 73.3%
6 Northern Trust 64.3%
7 State Street 62.5%
8 Macquarie 58.3%
All Respondents 73.6%

Transition Complexity (USA Providers)

(5 = “extremely complex”; 1 = “very simple”)

Rank Transition complexity
1 State Street 3.79
2 Citi 3.75
3 BTIG 3.73
4 Fidelity 3.55
5 BlackRock 3.40
6 Macquarie 3.33
7 Northern Trust 3.00
8 Abel Noser 2.90
All Respondents 3.45

Disclosure of Performance vs Benchmarks
(USA Providers)

5 = “complete disclosure”; 1 = “no disclosure”

Rank Disclosure of performance vs benchmarks
1 BTIG 5.00
2 Citi 4.75
3 BlackRock 4.67
3 Macquarie 4.67
5 Fidelity 4.64
6 Northern Trust 4.50
7 State Street 4.47
8 Abel Noser 4.40
All Respondents 4.61

Assessment of Performance vs Pre-trade Estimate
(USA Providers)

5 = “always below”; 1 = “always above”

Rank Performance vs. central point estimate
1 BTIG 4.36
2 Northern Trust 3.71
3 Abel Noser 3.56
4 Fidelity 3.55
5 BlackRock 3.43
6 Macquarie 3.36
7 State Street 3.31
8 Citi 3.25
All Respondents 3.54

Overall Satisfaction (USA Providers)

5 = “extremely satisfied”; 1 = “not at all satisfied”

Rank Overall satisfaction
1 BTIG 5.00
2 Fidelity 4.82
3 Abel Noser 4.80
4 Citi 4.75
5 BlackRock 4.73
6 Northern Trust 4.57
7 State Street 4.38
8 Macquarie 4.33
All Respondents 4.65
1 … 3 4 5 6 7 … 18