- Introduction & Methodology
- Industry Trends
- Respondent Profile
- Defined Benefit Plans
- Portfolio Characteristics
- LDI Usage
- League Tables
- Vendor Ratings
- Number of Responses and Scores
- Average Scores by Categories
- Vendor Details
- BlackRock
- Goldman Sachs Asset Management
- Jennison Associates
- Legal & General Investment Management America
- NISA Investment Advisors
- PIMCO
- Prudential
- Wellington Management
- Western Asset
Vendor Details
BlackRock
Overall offering
| 5 = Extremely satisfied | 30% |
| 4 | 30% |
| 3 | 41% |
| 2 | 0% |
| 1 = Unsatisfied | 0% |
Average scores by category
| Responsiveness | 4.13 |
| Timely reporting | 4.04 |
| New ideas | 3.75 |
| Knowledge sharing | 3.86 |
| Accessibility | 3.65 |
| Funded status attribution | 3.83 |
Comment
BlackRock’s scores from its LDI clients are somewhat down this year: For satisfaction with their overall offering, the average is 3.89 out of 5.00 versus a 4.29 average score in 2017. However, no clients reported being “unsatisfied” this year, which is always a good thing. BlackRock’s highest scoring category this year, a 4.13, is again for responsiveness to general inquiries, and its score of 4.04 for timely performance reporting is an improvement from last year’s 3.95 score in that category.