Vendor Ratings
BlackRock10 Responses
Overall Offering
| Average Score | 4.13 (+3.3% from 2014) |
| 5 = Extremely satisfied | 25% |
| 4 | 63% |
| 3 | 13% |
| 2 | 0% |
| 1 = Unsatisfied | 0% |
Average scores by category
| Responsiveness to general inquiries | 4.10 |
| Timely performance reporting | 4.40 |
| New ideas and solutions | 3.70 |
| Knowledge sharing | 3.90 |
| Accessibility to investment team | 3.70 |
| Funded-status attribution | 4.00 |
How/why BlackRock was selected
| Existing relationship | 40% |
| Consultant recommendation | 10% |
| Board/staff due diligence | 50% |
| Other | 30% |
BlackRock saw a marginal improvement on last year’s overall score of 4 out of 5— but based on this survey, they have yet to mount a critical challenge to the most highly rated providers.
While its scores are still well above ‘average,’ three of six category scores are below 4 out of 5, ranking them at or near the bottom of the league tables compared with other providers with 10 responses or more. Lowest of these scores were “access to investment team” and “new ideas and solutions,” both at 3.70. On the other hand, they received strong marks for “timely reporting,” (4.40) “responsiveness,” (4.10) and “funded-status attribution” (4.00)—evidence that the asset management giant still has a strong foundation on which to base their growing business.