Vendor Ratings
PIMCO28 Responses
Overall Offering
| Average Score | 4.16 (+1.2% from 2014) |
| 5 = Extremely satisfied | 32% |
| 4 | 53% |
| 3 | 16% |
| 2 | 0% |
| 1 = Unsatisfied | 0% |
Average scores by category
| Responsiveness to general inquiries | 4.39 |
| Timely performance reporting | 4.41 |
| New ideas and solutions | 4.21 |
| Knowledge sharing | 4.29 |
| Accessibility to investment team | 3.93 |
| Funded-status attribution | 3.76 |
How/why PIMCO was selected
| Existing relationship | 57% |
| Consultant recommendation | 32% |
| Board/staff due diligence | 50% |
| Other | 39% |
This has been a year of consolidation for PIMCO following unprecedented turmoil in 2014. It would be tempting to read more into the category scores— particularly the lower rating for the accessibility of its investment team— as the dust settles from co-founder Bill Gross’ exit. But, with nearly three times as many respondents rating PIMCO than last year such a comparison is difficult to make.
That said, scores have improved marginally in knowledge sharing and responsiveness, lifting them above rivals Prudential and BlackRock in most areas. The high scores of 2013 are still some way off, however; there remains work to be done to reclaim its place among the best-rated providers and appease those 16% of clients that rated its overall offering just 3 out of 5.